SAP for Retail and Consumer

SAP that keeps commerce moving: the till, the web shop and the ledger in step, and steady through every peak.

Where we have done this

Cinemas, a sporting-goods chain, garden centres, a spa group, a bicycle maker and a national general retailer in the United States, Brazil and South Africa: SAP hosted on AWS and moved to S/4HANA, connected to point-of-sale, e-commerce and CRM, and supported through the trading calendar without an in-house SAP team.

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What we do here

  1. We run SAP for retailers who are not SAP shops.

    Technical and functional support for mid-size retailers and consumer brands, hosted on AWS, without an in-house Basis team. The cinema chain, the sporting-goods stores and the garden centres each had one SAP landscape and nobody whose job it was to run it.

  2. We connect the store to the ledger.

    Point-of-sale, SAP Commerce web shops, Salesforce CRM, payment and bank platforms integrated with SAP and monitored, so the till and the books agree and a customer record means the same thing in both systems.

  3. We move retail SAP to the cloud.

    Landscapes migrated to AWS and taken to S/4HANA through hypercare, around the trading calendar: a sporting-goods chain moved and upgraded in the same programme, a consumer-products manufacturer upgraded and migrated in Brazil.

  4. We keep master data flowing.

    Articles, prices and business partners replicated to stores and checkout without duplicates or gaps, and SAP Content Servers for the documents behind them at a national retailer.

  5. We support finance through the season.

    Month-end, payments and bank integration kept steady while the stores are busiest, including finance support for a cinema group across its sites.

  6. We size for peak and pay for average.

    Cloud capacity scheduled around trading patterns, so you are not paying for December in March, and the environment is ready before the season rather than during it.

The result: fewer disruptions, connected sales channels, clearer visibility, and SAP that lets retailers focus on customers and revenue instead of systems.

Where SAP landscapes go wrong in retail

The same four things, at almost every landscape we take over in this sector.

  1. Articles in SAP and articles at the till that disagree, found by a customer.
  2. A single SAP expert for a national chain, and a holiday calendar nobody checks.
  3. Peak-season problems found in peak season, because capacity was last reviewed at go-live.
  4. Integrations built by a vendor that has since left, with no documentation.

Processes and systems

What we support for retailers and consumer brands, from the till to the close.

SAP processes

  • FI/CO
  • Sales and Distribution
  • Materials Management
  • Article and price replication
  • Business partner synchronisation
  • Store and plant setup
  • Promotions and pricing conditions
  • Month-end and payment runs

Platforms

  • SAP S/4HANA and ECC
  • SAP Commerce
  • SAP Customer Checkout and Checkout Manager
  • SAP Content Server
  • SAP on AWS

Integrations

  • Point-of-sale
  • E-commerce platforms
  • Salesforce and CRM
  • Payment and bank platforms
  • Loyalty and gift card systems

Governance and reporting

  • S/4HANA migration and hypercare
  • Capacity scheduling for peak trading
  • Basis and monitoring
  • Release windows around the trading calendar
  • Month-end reporting

Signs you need us

If more than one of these is true, it is time to talk.

  • The till shows a price SAP does not.
  • Your SAP knowledge is one person.
  • Last peak season’s incident list is still open.
  • The e-commerce integration has no owner.
Talk to an SAP consultant who knows retail

You can find us here

We have a strong global presence, marking our commitment to delivering tech excellence in key markets worldwide.

Colorado
14133 Downing Street Brighton,
Colorado 80602
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Cape Town
Regus Business Center, 1st Floor,
Willowbridge, Cape Town
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Haarlem
Frame Offices B.V.,
Haarlem, Netherlands
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Ask SAP why the till disagrees

The ETZ AI Platform traces an article, a price or a posting from the store to the ledger and explains where it went wrong, with SAP-grade authorisation and an audit trail on every action.

See the ETZ AI Platform Book a consultation
  • Runs in your own SAP BTP subaccount. SAP data never transits ETZ.
  • Your SAP authorisations decide what it may see and do, not the AI.
  • Every action lands on an append-only audit record.
Available on the SAP Store (opens in a new tab)