The finance team that needed one more person
A finance team faced an upgrade with one internal expert and no slack. A senior FICO consultant joined for the project, sat in their meetings, worked their queue and tested with their users. The upgrade went live, and the consultant stayed for the support that followed.
The analytics team built from nothing
A business had the data but nobody to turn it into reports leadership would trust. Analytics consultants joined the finance team, built the models and the scheduled reporting, and showed the team how to maintain it. They are now that company’s reporting function, in all but payroll.
The queue covered across three time zones
A client in the Americas needed cover before its own day started and after it ended. Consultants in Europe and Africa pick up the queue in their morning, and the handover reaches the American team before they log in. Nobody works nights; the clock does the work.